Head: (4 of 5)
Heart: (3 of 5)
Leadership Applicability: (4 of 5)

Deborah Tannen, New York Times bestselling author of You Just Don't Understand, asserts there is more of an emphasis in our culture of winning an argument as opposed to understanding the other's perspective. She presents numerous warlike examples, such as the way we explore ideas is through debates of two polarized extremes, and demonstrate our critical thinking skills by attacking the works of others. This thought-provoking book begs the question: As a leader in your organization, how engrained is it in you to view and experience disagreements as debates in which someone must win or as dialogues to better understand? Tannen offers in the last chapter ways for us to shift our thinking to create win-win situations, such as not demonizing those with whom we disagree. Buy it.